Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental US. Express and overnight options are available at checkout for faster delivery.
How do I initiate a return or exchange?
We offer a 60-day return policy for all unworn items with original tags. Simply visit our online Returns Portal to generate a prepaid shipping label.
Are your products covered by a warranty?
Yes, we stand by our craftsmanship with the Infinite Guarantee®. We will replace any product that fails due to a manufacturing defect for the lifetime of the product.
How should I clean my technical outerwear?
To maintain performance, we recommend machine washing on a cold, gentle cycle with technical detergent and tumble drying on low to reactivate the DWR coating.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and duties are calculated automatically at checkout based on your location.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.